Guest Services Officer

Full job description

Job Description:

Key Responsibilities:

Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere

Provide information and assistance to guests regarding onboard activities, services, and amenities

Handle guest inquiries, complaints, and requests in a timely and professional manner

Manage guest accounts and process payments for onboard purchases

Coordinate with other departments to fulfill guest requests and resolve any issues

Maintain a high level of cleanliness and organization at the guest services desk

Keep track of guest feedback and make recommendations for improvement

Assist with the check-in and check-out process for guests

Conduct daily briefings to inform guests of upcoming events and activities

Handle any emergency situations and follow proper procedures

Uphold company policies and procedures at all times

Act as a point of contact for VIP and special needs guests

Qualifications:

High school diploma or equivalent required, college degree preferred

Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution abilities

Ability to work in a fast-paced and ever-changing environment

Proficient in Microsoft Office and reservation systems

Fluent in English, additional languages are a plus

Must be able to work flexible hours, including evenings, weekends, and holidays

Working Place:

Cape Town, Western Cape, South Africa

 

Industries:Staffing & Recruiting

Function: Others