German Speaking Service Desk Agent

As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact.

Requirements

-Speak, read and write German fluently

Duties:

-Receiving requests on the phone, by chat, by e-mail or requests sent online.

-Providing level 1 technical support to solve the requests sent from the customers.

-Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.

-Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.

Location

-Sandton (hybrid)

Industries:Health, Wellness & Fitness

Function: Others