Flipkart Back Office Support Specialist (Work from Home)

Job Summary:We are looking for a dedicated and detail-oriented Back Office Support Specialist to join the Flipkart team. This role offers the opportunity to work from home while supporting various administrative functions in a dynamic e-commerce environment. The successful candidate will assist with managing back-office operations, ensuring smooth and efficient processes, and contributing to the overall success of the business. You will be part of a collaborative team, where your skills will help enhance Flipkarts services and improve customer satisfaction.

Key Responsibilities:

• * Provide administrative and operational support to the back-office team.

• * Handle order processing, data entry, inventory management, and order tracking.

• * Resolve customer issues related to back-office operations, including returns, refunds, and order status.

• * Ensure timely processing and updating of customer data, including address details and payment information.

• * Collaborate with different teams to streamline internal processes and improve efficiency.

• * Prepare reports and documents as requested by senior management.

• * Assist in troubleshooting and resolving internal operational issues.

• * Maintain confidentiality and adhere to company policies regarding customer information and operations.

• * Monitor and ensure that service-level agreements (SLAs) are met.

• Required Skills and Qualifications:

• * Proficient in Microsoft Office (Excel, Word, Outlook).

• * Strong attention to detail with excellent organizational and multitasking skills.

• * Excellent written and verbal communication skills.

• * Ability to work independently with minimal supervision.

• * Good problem-solving abilities and a proactive attitude.

• * Comfortable with adapting to new tools, systems, and technologies.

• * Ability to prioritize tasks effectively and meet deadlines.

• * Strong analytical skills and ability to interpret data.

• * Ability to work efficiently in a remote environment with a reliable internet connection.

• Experience:

• * Previous experience in back-office support, data entry, or administrative roles is preferred but not required.

• * Experience in the e-commerce or customer service sector is a plus.

• * Freshers or individuals with limited experience who are eager to learn and grow are encouraged to apply.

• Working Hours:

• * This is a full-time remote position with flexible working hours.

• * Must be available to work during core business hours, typically between 9 AM and 6 PM (Indian Standard Time).

• Knowledge, Skills, and Abilities:

• * Knowledge of basic administrative tasks and office management.

• * Strong communication and interpersonal skills to interact with team members and clients.

• * Ability to handle high-volume data entry tasks while maintaining accuracy.

• * Skilled in troubleshooting basic operational challenges.

• * Proficient in using online collaboration tools and remote work software.

• * A strong sense of responsibility and commitment to quality and timeliness in every task.

• Benefits:

• * Competitive salary with performance-based incentives.

• * Work-from-home flexibility, allowing for a better work-life balance.

• * Health and wellness benefits, including medical insurance.

• * Opportunities for skill development and career growth within the company.

• * Access to Flipkarts employee discount programs.

• * A dynamic, supportive, and inclusive work environment.

• Why Join Flipkart:

• * Join one of Indias leading e-commerce companies known for its innovative culture and customer-first approach.

• * Work in a fast-paced, technology-driven environment with opportunities for growth and career advancement.

• * Be part of a team that values integrity, inclusivity, and collaboration.

• * Enjoy a work-life balance with the flexibility of remote work options.

• How to Apply:Interested candidates are invited to apply online through the Flipkart career portal or send their resume and a cover letter to the provided email address. Please include details of your relevant experience and explain why you would be a great fit for the role of Back Office Support Specialist.

We look forward to reviewing your application and having you join the Flipkart

Industries:Package/Freight Delivery, Packaging & Containers