Employee Relations Officer

DUTIES AND RESPONSIBILITIES​​​​​​​

Develop and implement strategies that promote a positive work environment, enhance employee engagement, and strengthen labor relations within the manufacturing setting.

Manage the employee grievance process by receiving, investigating, and resolving complaints in a fair, timely, and consistent manner.

Mediate workplace conflicts and provide guidance to employees and supervisors on conflict resolution techniques to maintain a harmonious work environment.

Promote diversity, equity, and inclusion by supporting inclusive workplace practices and facilitating relevant awareness and sensitization initiatives.

Facilitate open communication between employees and management through regular forums, feedback mechanisms, and internal communication tools.

Ensure compliance with internal HR policies, labor laws, and relevant industrial regulations, and assist in updating policies as needed.

Design and implement employee well-being programs that support physical, mental, and emotional health, including awareness campaigns and access to wellness resources.

Collaborate with trade union representatives and participate in collective bargaining processes, ensuring adherence to negotiated agreements.

Monitor and support disciplinary and termination processes to ensure fairness and legal compliance.

Maintain accurate and confidential records of all employee relations matters and prepare regular reports for HR leadership.

Analyze trends in grievances, absenteeism, and turnover to identify root causes and recommend proactive interventions.

Provide training and support to line managers and supervisors on employee relations practices, policies, and legal requirements.

EDUCATION, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree in Human Resource Management, Industrial Relations, or a related field.

CHRP certification is preferred.

Minimum of 5 years’ experience in an HR or employee relations role, preferably in a manufacturing or industrial setting.

Solid knowledge of labor laws and industrial relations frameworks.

Training in mediation, conflict resolution, or counseling is an added advantage.

Strong interpersonal and communication skills.

Excellent problem-solving and decision-making abilities.

High level of integrity and confidentiality.

Ability to work effectively with unionized and non-unionized staff.

Industries:Human Resources

Function: Others