Desktop Support Specialist

We have an opening for EUC Desktop Support

Location: Mumbai

Exp:5 - 7 YEARS

Freshers pls don't apply

Job Description

• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)

• Install Standard SOE Image on Desktops and Laptops.

• Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.)

• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.

• Provide technical assistance and training to end users on computer operating systems and Standard applications.

• Instruct and assist end users in the use of computer equipment, software and accessories.

• Document all support activity within the IT Incident and Change Management tracking tool.

• Ensure standard operating procedures and known error logs are kept up to date.

• Support and monitoring of critical systems and services.

• Patching and build of desktop, Laptops and mobile devices.

• Systems backup monitoring and reporting

• Participate in monthly Inventory Audits

• Follow Asset Management policies and ensure CMDB records are updated accurately and consistently

• Completing ad-hoc tasks set by the EUC Team Lead/Operations Manager

• Flexibility to work out of hours to meet business requirements

• To work 9 hour shift and/or as per business requirements

Industries:Construction, Information Technology & Services, Telecommunications