Part-Time Community Career Centre Clerk (3 Vacancies)

Position Summary

The Community Career Centre Clerk supports the wind-down of Career Centre services by conducting phone, email or text message outreach to inform clients of program wind-down. In this capacity the Clerk confirms client status, engagement, employment status, etc. and records appropriate client data in the Centre’s case management systems.

The incumbent is tasked with monitoring and reporting progress on wind-down activities (i.e. number of contacts completed, response rate, closure/transfer volumes, etc.) while adhering to program timelines for wind-down milestones. The Clerk responds to email, phone and walk-in inquiries from the public including inquiries related to the Better Jobs Ontario program, referring prospective clients to appropriate services in the College or community. The incumbent schedules client appointments with Career Centre staff and helps fulfill client financial support requests (i.e. requests for transportation, equipment, etc.)

Successful candidates will be required to conduct work on-site Monday to Friday at the Community Career Centre, located at 322 Marsland Drive, Waterloo during the regular hours of operation 8:30 AM - 4:30 PM.

Responsibilities

• Welcome clients to the Conestoga Community Career Centre (CCC) and responds to email, phone and walk-in inquiries from the public. Provides professional customer service while maintaining service standards as outlined by the Service System Manager and College Guidelines.
• Schedules appointments with Career Centre staff and refers prospective clients as appropriate to services in the Talent Hub, College or community. Follows up on referrals and inquiries to ensure that clients receive necessary assistance.
• Replies to inquiries concerning the Better Jobs Ontario program, providing basic information and directing individuals to sources of additional information. Refer individuals to another service provider as appropriate for assistance with eligibility screening and program applications.
• Conducts client outreach by phone, email or text message with the goal of informing clients of program wind down and confirming client status, engagement, employment status, etc.
• Records appropriate client data in the Centre’s case management software or database. Ensures data accuracy, integrity and security. Prepares reports for the Manager as required.
• Monitors and reports progress (i.e. number of contacts completed, response rate, closure/transfer volumes, etc.) and adheres to program timelines for wind down milestones.
• Assists with requests for client financial supports that support job retention (i.e. requests for transportation, equipment, etc.)

Qualifications

• A two-year diploma in Human Services, Social Services, Business, Career Development, Education, or a related field is required
• Minimum 1 year of related experience in employment services, career development, community-based human or social services, or a client service environment is required
• Excellent customer service skills with the ability to communicate with diplomacy and tact.
• Values diversity and is sensitive to the needs of equity-deserving individuals i.e. People with Disabilities, People on Social Assistance, Newcomers to Canada, Youth with higher support needs and/or Indigenous People
• Strong time management skills with the ability to work independently
• Resourcefulness to quickly locate and provide information to clients
• Excellent technical skills with knowledge of Windows, MS Office products and customer relationship management databases
• Previous experience working in an employment counselling, career services centre or Employment Ontario environment is an asset
• Strong communication and interpersonal skills, with the ability to collaborate effectively with faculty, students and interdisciplinary teams
• Excellent organizational abilities to support student activities and initiatives
• Demonstrated initiative and creative problem-solving capabilities
• Ability to work independently and manage multiple priorities
• Strong computer skills and willingness to remain current with advancing computer technology