Manager -Agency Banking

Key Responsibilities:

Business and Financial Performance

Responsible for developing the agency Banking strategy for the Bank.

Onboarding new Agents for the Bank in line with the Banks’ strategic Plan

Responsible for end to end Agent Lifecycle-Planning, execution and delivery of relevant digital solutions to

Agents to improve customer experience and grow revenue.

Ensure pricing and contracts with Agents are in line with the Bank policy

Work with Business and products managers to deliver the best solutions for agents

Build Value -Based relationship and product training with internal staff and customers

Ensure affiliate distribution is optimized leveraging continuous customer analysis and engagement, identify and execute commercial and market initiatives for incremental volumes revenue/profit.

Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships

Actively pursue new opportunities and partnerships to improve the route to market, leveraging best practices

Execution and implementation of a compelling and strong Agent acquiring CVP, Developments and enhancements related to the overall agency business.

Prospecting new accounts and manages a portfolio of Accounts (Key Agents).

Develop and execute plans to drive traffic to agents

Conduct market analysis to identify competitive information on new developments in the market

Ensuring CBK Prudential guidelines are followed by all agents and internal stakeholders.

Customer Management

Engage Agents and propose digital solutions that will improve their business models

Ensure application of Agent programs are designed to enhance Family Bank Brand Equity

Drive horizontal expansion through outlet creation incentive programs

Ensure high customer satisfaction as measured and monitored through client engagement and surveys.

Leadership and People management

Actively partner with affiliate business heads and channel managers to grow acceptance points

Industries:Banking

Function: Others