Insurance Business Analyst – Digital Systems

Key Responsibilities:

●Digital Platform Management:

○Oversee the development, maintenance, and optimization of our digital platforms, including websites, mobile apps, and online portals.

○Ensure seamless user experiences and functionality across all digital channels.

○Monitor platform performance metrics and identify areas for improvement.

●Technology Integration:

○Implement and integrate digital tools and technologies such as AI, blockchain, and data analytics to streamline processes.

○Automate underwriting, enhance risk assessment, and improve customer service.

○Collaborate with IT teams to ensure smooth integration of new technologies.

●Customer Experience Optimization:

○Design and implement user-centric digital experiences to meet customer needs.

○Personalize services and interactions to create a seamless and tailored customer journey.

○Continuously monitor and improve customer satisfaction metrics.

●Digital Marketing & Sales:

○Develop and enhance digital tools or platforms that would boost the execution of effective digital marketing strategies to attract and retain customers.

○Utilize social media, email marketing, and search engine optimization to drive online sales.

○Collaborate with marketing teams to create engaging content and campaigns.

●Data Management & Security:

○Manage and protect sensitive customer data and company information.

○Ensure compliance with data privacy regulations (e.g., Data Privacy Act of 2012).

○Implement robust cybersecurity measures to safeguard digital assets.

Industries:Financial Services

Function: Others