Inbound Representative

About the job

Do you enjoying working in a fast-paced environment? You landed on the right posting! Talentworld is currently seeking an Inbound Representative for our amazing client in Windsor, ON. The Inbound Representative is to interact with customers to provide answers to inquiries and concerns involving the company's services.

Inbound Representative Responsibilities

• Receiving incoming calls, advising customers with proper payment plans, booking appointments, and customer support with billing errors.
• Helping customers resolve issues with their accounts.
• Updating collection accounts between collection companies and company records.
• Maintenance of customer accounts; updating records through data entry in correspondence with adjustments specified in emails, faxes, field orders, and reports generated for work that has been completed in the field.
• Ensuring customer satisfaction at all times.

Inbound Representative Qualifications

• Ontario Secondary School Diploma or equivalent
• Ability to effectively communicate orally and in writing.
• Ability to prioritize and manage a constantly fluctuating workflow. Knowledge of MS Office.
• Experience providing quality customer service in a variety of challenging circumstances.
• Knowledge of hydro and water usage and the effect on customer consumption.
• Ability to work as a team member providing assistance to co-workers and customers.

Employment Details:

• Temporary support
• Monday-Friday, in office position
• 8am - 430pm
• $18.50/hr, paid weekly

Interested in the Inbound Representative role in Windsor, ON? Apply now! and you can have a job tomorrow!

Accommodations are available upon request to support your participation during all stages of the recruitment process

This posting is for a position that is currently vacant within one of our client organizations

TalentWorld is a Canadian leader in staffing, offering diverse opportunities for professional growth, flexible schedules, and career advancement. Embracing diversity, all are welcome to apply.

Please note that AI tools may be used to support the screening, assessment, or selection of applicants for this position.

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