Hospital Contact Centre Agent (Casual)

About the job

Hospital Contact Centre Agent

PDHIS Health Information Management

Vancouver

Must be willing to commute to multiple sites.

We are looking for talented and dedicated individuals to support our 24/7 operations; successful applicants will have working availability for day, evening, and night shifts. If you have experience working in customer service, retail, hospitality, staffing clerk, booking clerk and medical office assistant roles, please apply!

You must be willing to commit to a 2 week orientation.

What You’ll Do

• Answer a multi-line computerized phone system.
• Answer all incoming calls from within the hospital and externally.
• Ask fact finding questions and provide information in a prompt and courteous manner.
• Transfer callers to appropriate departments.
• Respond to all emergency calls in an accurate and timely manner while following the established protocols for each.
• Respond to hospital alarms (emergency and non-emergency) in a timely manner as per established protocols (i.e.: code blue, code white, code pink etc.)
• Operate overhead PA system as per established guidelines.
• View a detailed online scheduling database in order to accurately page medical staff.
• Update on-call schedules and process incoming emails.

Qualifications

What you bring

• Grade 12 and one (1) year's recent related experience, or an equivalent combination of education, training and experience.
• Relatable experience: working in customer service, retail, hospitality, booking clerk, Medical Office Assistant
• Ability to keyboard at 40 WPM.

Skills And Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).