Hausa Speaking - Inbound Customer Service Agent

Manage a high volume of incoming customer calls for all inquiries about products and services.

Negotiate with customers to facilitate recovery

Analyze all customer issues and assist in resolving them within the required timeframe.

Coordinate with customers and ensure appropriate questioning to identify issues.

Manage all customer inquiries and summarise them to be presented to management.

Maintain knowledge of all customer requirements and provide appropriate solutions.

Maintain accuracy of all data and verify the same for all customer services.

Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements:

Applicants must be fluent in speaking Hausa language.

Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.

Excellent typing Skills.

Experience in a loan recovery/collections work environment is an added advantage.

Working knowledge of Google Workspace.

Excellent communication and negotiating skills.

Good listening skills and superb questioning techniques.

Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

Base salary of 75,000 NGN gross per month

Performance-based bonus of NGN68K based on eligibility.

HMO

Academic Qualifications:

B.Sc./HND/OND/NCE in any field.

Come and join the BFree Family - You will not regret it!

Industries:Financial Services

Function: Others