Digital Financial Services (DFS) Manager

Key Responsibilities:

DFS Strategy and Innovation

DFS Manager will drive the implementation of BKCL digital strategies and action plans to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for BKCL customers.

DFS Manager will work closely with BKCLmanagement to provide strategic input and thought leadership on the use of DFS to better meet the needs and improve the livelihoods of BKCL existing and target customers especially women and youth.

DFS Manager will conduct periodic analysis and review of BKCL’s implementation of existing DFS strategies and its alignment to the BKCL’s overall strategic business plan to ensure the use of DFS and technology is well aligned and is contributing to the achievement of BKCL’s overall business strategy.

Conduct market assessments to inform the refinement of DFS strategy and development of market-led and innovative technology-enabled financial solutions that meet the needs of BKCL’s existing and target customers.

Digital Processes, Channels and Products:

DFS Manager will design, test, refine and implement DFS projects at BKCL. S/he will develop and implement DFS project-specific pilot and scale up plans and activities including customer needs analysis, business requirements analysis, detailed project implementation planning, reporting, and change management to maximize the impact of DFS projects on business and customers.

Develop detailed functional requirements for DFS tools and applications and coordinate the different functions/departments to implement DFS and work with the teams to adapt their processes and products accordingly.

Monitor and track the progress of DFS projects to ensure project activities are achieved in an effective, efficient, and timely manner.

Industries:Non-profit Organization Management

Function: Accounting and Finance