Customer Support Agent

Cars Commerce

Upto CAD 52800 - 63350 per year
1 Opening(s)
Posted 18 days ago
Fresher Job
Application endsMay 09, 2026

Job Description

Key Responsibilities Include

  • Analyze and resolve incoming or scheduled support requests in accordance with the company's SLAs while maximizing customer satisfaction.
  • Receive and process customer requests for technical support for our products through various channels: emails, incoming phone calls, or callback requests.
  • Resolve complex product-related issues and collaborate with other departments to ensure a quick and effective resolution.
  • Escalate more complex issues to higher-level support teams and/or management, and ensure communication with customers as needed.
  • Provide fast and efficient service to customers in accordance with department guidelines and policies.
  • Stay updated on the evolution of internal knowledge as well as our training processes, accessible on our sharing platforms, in order to accurately respond to customer inquiries.
  • Utilize in-depth product knowledge to inform customers about product features or additional services to meet their needs.
  • Be an ambassador for our customer experience by ensuring that various opportunities for process, system, or technology improvements are communicated to management or the product team.

About You

  • Bachelor's degree in a technical field (computer science, technology management, etc.) OR equivalent professional experience.
  • At least two (2) years of experience in customer service or technical support.
  • Excellent communication skills (verbal and written) in French and English.
  • Ability to quickly and effectively analyze a problem, determine its cause, take appropriate measures to resolve it, and follow up with the relevant parties.
  • Capable of presenting information clearly and structured, including the ability to convey technical concepts to non-technical users.
  • Skilled in providing excellent support to our clients by actively listening to their needs and properly investigating to gain a complete understanding.
  • Aptitude for quickly developing relationships with others and adapting to different communication styles. Able to interact with colleagues and clients easily.
  • Ability to comfortably manage high-pressure situations.
  • Competence in multitasking and possessing strong time management skills.
  • Aptitude for working with various web platforms, including Zoho, Jira, Slack, etc.
  • Strong adaptability and learning ability in a constantly evolving industry.
  • Aptitude for working with a high degree of autonomy.

Preferred

  • Experience in the digital automotive sector is a plus (website content editing, syndication, technical support).
  • Proficiency with Google or Microsoft Workspace: Excel, Sheets, Docs, Slides, etc.
  • Bilingual in French and English.

Salary Range

$52,800.00-63,350.00

Industries: Information Technology & Services

Function: Others

Job Skills

  • Organizational Skills
  • Interpersonal Skills
  • Problem Solving
  • CRM tools
  • Customer Service

Job Overview

Date Posted

March 25, 2026

Offered Salary

52800 - 63350 CAD per year

Expiration date

May 09, 2026

Experience

0 To 3 Years

Qualification

Any bachelor's degree
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