Customer Success Specialist

About The Role Are you a relationship builder with a knack for technical details? We are looking for a Customer Success Specialist to act as the primary liaison between our valued clients and our internal execution teams.

In this role, you won't just manage accounts—you’ll deliver a "white-glove" experience, ensuring every digital media project is a triumph. If you are organized, analytical, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities As a Customer Success Specialist, you will be the heartbeat of our client operations, focusing on the following areas:

• Client Advocacy: Serve as the main point of contact, delivering high-touch service and fostering long-term partnerships.
• Asset Management: Collect client materials, ensuring all content meets technical and creative specifications.
• Project Orchestration: Partner with execution teams to ensure digital media projects are carried out efficiently and effectively.
• Reporting & Analysis: Generate campaign reports, translate data into actionable insights using customer-facing templates, and provide deep-dive analysis.
• Operational Excellence: Inspect sales orders for accuracy, maintain internal tracking documents, and manage evolving advertising specs as our product offerings grow.
• Stakeholder Communication: Bridge the gap between sales, ad agencies, and vendors to keep all parties aligned.

Qualifications

• Experience: 2+ years of customer success experience specifically within media, communications, or a related field.
• Education: Successful completion of post-secondary education in a related field.
• Technical Savvy: Proficiency in digital media platforms (CRM systems, Excel/Google Sheets, PowerPoint) is highly valued. Familiarity with ad flighting, marketing automation, or CMS is a major plus.
• Analytical Mindset: Strong problem-solving skills with the ability to turn raw data into a compelling story for clients.
• Organization: Exceptional time management skills and a proven ability to meet tight deadlines in a high-pressure environment.