Customer Service Representative – Luxury Retail - English – Work from Home

About the job

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll Be Doing Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.

You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring To The Role

• At least 1 year of retail or online sales experience
• 6 months or more of customer service experience
• English proficiency as you will be interacting with global customers and coworkers whose primary language is English
• High school diploma or equivalent
• Comfortable assisting customers and resolving customer requests on the phone
• Computer experience
• Must already reside in Canada

What You Can Expect

• All positions are permanently remote and full-time
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.