Customer Service Representative

About the job

We are looking for a 16-month contract Customer Service Representative for our Calgary, Alberta Canada office. This position is a fixed contract position beginning in June 2026 to October 2027.

Essential Functions:

• Answer email and phone calls to direct customers.
• Function as a second point of contact for our customers while Account Managers are traveling, in meetings, or otherwise unavailable.
• Receive and process customer purchase orders – check details and enter into SAP.
• Remain in close communication with customers, proactively keeping them updated about the status of their orders, building solid business relationships and delivering total customer satisfaction.
• Resolve any issues in a friendly, polite, focused and professional manner.
• Liaise with carriers/freight and logistics to arrange transportation and customs clearance of hazardous and non-hazardous products for both bulk and packaged goods products (trucking and rail, imports and exports).
• Liaise with planning/manufacturing and warehouses to organize product collection and dispatch readiness
• Work closely with IOSP technical group when responding to various customer inquiries (chemical compatibility, viscosity, etc.).
• Provide SDSs, PDS, COAs and other product stewardship documents to customers as required.
• Responsible for recording and handling all customer complaints within a quality management system.
• Lead by example with timely invoicing while providing monthly revenue projections to management.
• Adhere to company processes, procedures and protocols including compliance.
• Available for after hour assistance as needed.

Role Requirements:

• Bachelor's Degree preferred
• Excellent communication and customer service skills
• Import and export experience
• Ability to work well under pressure in a fast-paced work environment
• Strong attention to detail, problem solving and decision-making skills
• Works well both independently and within a team environment
• Robust computer and time management skills.