Customer Service Representative

About the job

JOB DESCRIPTION

To enable Operations to meet its customer satisfaction objectives through the support of customer needs & expectations with a high level of speed and accuracy with respect to order handling, expediting, inquiries as well as a resource to PT, FP, Auto After-market, & other divisions.

- Must have solid analytical and problem-solving abilities to resolve complex issues and demonstrate the ability to assimilate product information, policies and procedures and disperse information to customers in a positive, quick and efficient manner.

- Must be able to make “good sense’ decisions quickly, be deadline driven and be able to handle changes in priority efficiently.

- Must be able to handle a high volume of calls which requiring excellent communication skills and the ability to understand customer requirements.

- Must be well organized, able to manage diverse job tasks, disciplined and assertive and be a self-starter. Work autonomously to achieve customer satisfaction.

- Must have a strong attention to detail with superior documentation and follow up skills.

- Must demonstrate the ability to work with limited supervision as well as in a team.

REQUIRED SKILLS AND EXPERIENCE

- 2+ years post secondary education

- 2+ years of data entry experience

- 2+ years of customer service experience

-Microsoft Office suite experience

NICE TO HAVE SKILLS AND EXPERIENCE

-order entry experience

-manufacturing/distribution industry experience

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.