customer service representative - call centre

About the job

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience 3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Government department and/or agency

Responsibilities Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Database software
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Type of experience

• Call centre

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Honesty

Benefits Health benefits

• Dental plan
• Health care plan

Financial benefits

• Life insurance