Call Center Representative

About the job

Job Title: Call Centre Representative

Location: North York

Compensation & Incentives:

• Base Pay: $18/hour

About the Role

Reliance is seeking motivated and customer-focused individuals to join their team as Call Centre Representatives. In this role, you will handle customer inquiries, provide exceptional service, and support clients with their needs in a dynamic, fast-paced environment.

Training Schedule

• Duration: 6 weeks
• Hours: Monday–Friday, 9:00 AM – 5:00 PM (mandatory in-person training)

Work Schedule (Post-Training)

Two-week rotational shifts:

• Week 1: Monday–Friday, 1:00 PM – 9:00 PM
• Week 2: Four weekdays, 1:00 PM – 9:00 PM + Saturday shift (11:00 AM – 7:00 PM; may vary 9:00 AM–5:00 PM or 10:00 AM–6:00 PM)

Additional Notes:

• Saturday shifts will always be Work from Home
• Hybrid option available after probation, based on performance (3 days in-office, 2 days remote)
• Day shift opportunities may be offered based on performance after the first quarter

Key Responsibilities

• Handle inbound customer inquiries with professionalism and empathy
• Provide accurate information regarding services and products
• Resolve customer issues or escalate when necessary
• Maintain accurate records of customer interactions in CRM systems
• Meet performance metrics and contribute to a positive team environment

Qualifications

• Previous customer service experience (call center or retail) preferred
• Strong verbal and written communication skills in English
• Ability to work rotational shifts including evenings and Saturdays
• Reliable internet connection for remote work
• Strong problem-solving and multitasking abilities
• Positive attitude and commitment to providing excellent customer service