Shop Supervisor

Job Duties

Involve with the delivering excellent customer services and maintain a high level of customer management always.

Involve in the set-up and effective operations of the shop within company policy, always.

Involve in the results achieved in the shop including profit and loss performance, mega stock and standards.

Ensures that opening and closing procedures are adhered to, in line with company policy.

Responsible for the security, health and safety of staff, customers and property.

Is involved in overseeing all areas of the shop including third-party providers

Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.

Make use of all inventory management tools

Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons

Manage all delivery process including, timely stock counts, line checks, wastage reports and loss investigation etc.

Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises always.

Carry out risk assessments to ensure staff and customers safety, ensure the adherence to children specific guidelines.

Monitor and manage all maintenance issues and manage third party contractors, including cleaners where applicable.

Manages the shop including motivating and leading the team to work to the highest standard always.

Manages the day to day performance of subordinates in line with company policies and procedures.

Manages and maintain subordinates welfare and trainings with the help of the Human Resources team.

Always adhere to all company policies and procedures and licensing laws.

Is involved in establishing marketing strategies to meet the organizational sales and performance objectives

Ensure the customer service survey forms are duly filled by customers

Promote the Customer loyalty programme

Ensures that the business operations run smoothly and according to the company’s policy.

Helps to carry out research and analyse the current market conditions, competitor information and proffer recommendations to Management.

Engage customers to participate in the customer loyalty program.

Contribute to the development of the brand.

Carry out other duties as instructed by the Shop Manager, and Managing Director.

Industries:Restaurants

Function: Others