India - Credit Controller

Main Purpose of Job

• Assist Team Leader to Maintain “Service Delivery” for Global Finance Hub in accordance with

agreed SLA’s and aligned to Group and Operational Strategy

• Help ensure all KPI targets are achieved by applying a proactive approach and placing emphasis on key

target accounts. All customer related issues should be identified and managed effectively.

• Where required initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion

including furnishing clarifications and dispute resolution.

• Manage the outstanding balances falling due and contact customers/ principals/ performing agents before

the balances become overdue to confirm payments.

• Liaise with DA teams and LPA to ensure swift resolution to queries

• Adhere to and promote group policies, processes and ethics and compliance practices

• Maintain existing relationships and further develop & expand relationships with Principals (along with team

leaders), ISS and 3rd party Agents.

• Ensure all Principal and business-related correspondence is responded to in a timely manner

• Keep record of critical communication, for audit trail and follow up processes.

• Adhere to Credit Control Application following and recording applicable workflow

• Specific responsibilities and accountabilities focused on COLLECTIONS as follows:-

• Review company’s receivables/payables ledgers and ageing reporting on a weekly basis.

• Sending out periodic monthly statement of account to customers/principals.

• Monitoring outstanding balances & contact customers/agents before it become overdue.

• Sort out and resolve any questions, clarifications, queries by the customer.

• Works with the banking team to ensure allocations of funds is correctly updated

• Ensure existing and future client codes are uniform and consistent.

• Take part and contribute in periodical meetings with the team reviewing current status.

• Provide sufficient details to banking team for posting incoming funds from customers/agents

• In case of issues with collecting, ensure that these are swiftly resolved or are escalated to Line

Manager as soon as known.

• Ensure the use of the full repertoire of communication methods especially telephone

communication to internal and external parties.

• Performance Objectives agreed on an Annual basis

• Customer Satisfaction

• Meeting Team Targets

Essential

• Experience at Business Unit level with

excellent communication skills

• Ability to meet deadlines through good time

management and allocation of priorities

Desirable

• Experience of working in a target driven

environment

• Process oriented

• Understanding of company’s applications including SideTrade, Unit 4 and Optic

Industries:Consumer Services, Facilities Services, Management Consulting