Head of Commercial Operations & Reconciliations

uties and Responsibilities:

Financial Reconciliation Coordination

Lead coordination of financial reconciliations for sales across all geographies in collaboration with Finance, Commercial, and Data teams.

Ensure accurate system closure and proper ERP handling for both fully and partially reconciled sales transactions.

Commission Administration & Payments

Ensure clear, approved, and market-specific commission structures are documented, communicated, and updated in a timely manner.

Collaborate with the Business Intelligence team to automate and validate commission calculations within internal systems.

Coordinate cross-functional teams (Sales, Finance, HR, and external partners) to ensure commissions are confirmed and paid on time (by the 5th of each month).

Oversee the disbursement of monthly SMS pay slips to all agents across all markets.

In-Field Stock Oversight

Maintain end-to-end visibility of all serialized stoves issued to agents but not yet reconciled as sold.

Provide daily, accurate stock position reports to relevant stakeholders, including the C-Suite.

Ensure full compliance with stock management SOPs for 100% of units disbursed, escalating discrepancies promptly.

Advise the leadership team on best practices for stock handling in complex, high-velocity markets.

Strategic Leadership & Governance

Define and execute the global sales operations strategy in alignment with the company’s commercial objectives.

Oversee the design, implementation, and governance of Standard Operating Procedures (SOPs) across all markets to ensure compliance and consistency.

Drive continuous improvement initiatives to enhance data accuracy, reporting efficiency, and process automation.

Cross-Functional Coordination

Partner with Commercial managers, Finance, Logistics, HR, and Country Management teams to ensure seamless integration of sales operations with other business functions.

Present monthly performance reviews (QBRs) to stakeholders to address performance gaps, budget adherence, and strategic priorities.

Performance Oversight & Reporting

Monitor global sales performance metrics (e.g., agent productivity, PJP adherence, trade spend efficiency) through consolidated dashboards and reports.

Present high-level insights and recommendations to the company leadership on sales trends, risks, and opportunities.

Ensure timely delivery of critical reports, including budget vs. actuals, EBITDA tracking, and contribution margin analysis.

Risk Management & Compliance

Identify operational risks (e.g., data discrepancies, compliance breaches, financial leakage) and implement mitigation strategies.

Oversee audits of sales data, commission calculations, and trade spend reconciliation to ensure accountability.

Industries:Oil & Energy

Function: Others