General Customer Experience

Responsibilities:

Handle inbound calls from customers via the toll-free line, providing accurate, helpful information and resolving inquiries efficiently, with a focus on First Call Resolution.

Record all customer interactions with high-quality information on Odoo tickets.

Conduct outbound calls for both sales and non-sales activities, including Deposit Push/Approval Verification, Post Pick-Up calls, planting date surveys, and other data collection initiatives.

Follow scripts and processes to meet sales targets while maintaining a professional and friendly tone.

Escalate complex issues promptly to ensure timely resolution.

Gather and document data accurately and efficiently, adhering to specific survey requirements.

Use call center tools effectively to track customer interactions and escalate issues as needed.

Adapt to queue assignments and adhere to queue-specific protocols and processes to achieve performance goals.

Requirements:

A holder of an Undergraduate Degree or Diploma from a recognized institution

Self-motivated and capable of remote work with minimal supervision

Intermediate computer skills and familiarity with Windows or Ubuntu OS.

Detail-oriented

Experience in data entry work is a plus

Access to a stable internet connection.

A team player of high integrity

Industries:Financial Services

Function: Others