Tech Lead, Technical Production Control

Job Title

Tech Lead, Technical Production Control

Responsible for resolving production incidents by analyzing the issues and coordinating with necessary parties, consistently taking ownership and leading the situation.

• Monitoring and Observability Alerts (Splunk, Dynatrace, Automic, Batch scheduler)

• Will be part of L1 and L2 team, Isolate and escalate alerts to support teams on application and datacenter related issues.

• Work with Application/systems Analyst on production issues/outages in Datacenter.

• Follow the data center policies and ensure adherence to corporate IT and compliance standards

• Maintain a working knowledge of how various applications operate, how they interact with one another, skills to identify production errors and familiarity of the organization to contact the appropriate individual to correct issues.

• Diagnose and respond to customer support service call requests.

• Perform advanced research to resolve production-related incidents.

• Review service and performance compliance to documented standards.

• Escalate, track and follow-up on issue resolution.

• Provide day-to-day support for Datacenter operations.

• Identify repetitive tasks and look for automation opportunities.

What you will need to have:

• Bachelor’s degree preferably in Information Technology, Computer Science, Electrical/Computer Engineering, or related field

• Overall 8-10 years of experience.

• Working experience on Monitoring and alerting tools – Splunk, Dynatrace, Moogsoft, Automic

• Experience of ticketing tools like Service Now etc. for incident documentation.

• Deep knowledge of windows 2012, 2019 based servers

• Have strong written communication skills to complete Incident Reports to fully describe issues and resolutions.

• Experienced in completing tasks(timebound) within stringent SLAs

• Documents problems and corrective procedures. Ability to recommend and implement process improvements.

• Experience working in the financial industry would be a benefit.

• Automation and scripting proficiency (scheduled jobs, Splunk, Python, Selenium)

• Flexible to work in shift or weekend on business demand.

• Experience in Site Reliability

1. How much salary can I expect as a Tech Lead, Technical Production Control in Fiserv India Pvt Ltd in undefined?

Ans. You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Tech Lead, Technical Production Control in Fiserv India Pvt Ltd in undefined?

Ans. The candidate should have completed undefined degree and people who have 8 to 10 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have undefined skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is .

Industries:Computer Networking, Computer Software, Information Technology & Services