Service Desk Analyst | WFH | Nightshift

IT Help Desk Technician

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

What you'll be doing as an IT Help Desk Technician:

Support Microsoft Windows desktop and server technologies

Consult with clients and offer guidance on technology use and best-practices

Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner

Communicate the need for escalation promptly if you are unable to resolve the issue

Provide fast and friendly tech support to end-users, IT managers, and C-level executives

Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

You are a great IT Help Desk Technician candidate if you have:

Bachelor’s Degree, business related field preferred, or equivalent experience

Minimum of 1 year experience working in a 50+ user Windows desktop/server environment

Well-rounded Microsoft desktop technology experience and user support

Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols

Motivation and drive to develop yourself personally and professionally

Strong communication skills both verbal and written

Excellent customer service skills

Industries:Outsourcing/Offshoring

Function: Others