Airport Operations Coordinator (JHB)

Full job description

Ensure all airports are operating within the policies and procedures set out in the Passenger Services Manuals (PSM);

Assist with updates of the PSM and procedures;

Monitor and schedule initial and recurrent training for all airport stations and call centre staff;

Maintain staff training files and training matrix;

Conduct monthly station visits and provide feedback on service quality;

Monitor, implement and follow-up on Station start-ups;

Perform quality audits on passenger services, ensuring all corrective actions are executed;

Verify that ground handler staff adhere to their standard operating procedures;

Attend ground handling monthly meetings and all other meeting as per the Management request;

Manage and evaluate the service provider/s;

Formulate weekly statistics for all departments e.g. crew, airports, call centre, l.T, etc.;

Assist the Airport Manager to oversee operations during peak seasons;

Assist in the management of flight delays;

Ensure that service providers adhere to established processes and procedures;

Analyse incident report to improve operations;

Recommend disciplinary action to the service providers for non-compliance;

Provide leadership to Supervisors and staff;

Monitor the performance of staff;

Stand in for Airport Manager in his/her absence;

Provide continuous improvement on quality;

Training:

Provide training to the ground handler staff and oversee enhancements in standards through mentoring and coaching;

Provide training to the FlySafair's Call Centre staff and Airport Ticket Sales agents;

Provide guidance and training regarding customer service-related queries, including telephone etiquette;

Industries:Airlines/Aviation

Function: Others