Exports Manager

Key Responsibilities

Export Strategy & Business Development

Develop and execute export strategies targeting new and existing international markets.

Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers.

Build and nurture relationships with potential and current clients to grow revenue and market share.

Client Service & Relationship Management

Resolve client concerns and ensure customer satisfaction.

Conduct client visits, service surveys, and submit periodic reports.

Guide customer service staff to deliver excellent service.

Review and update client tariffs to reflect current service rates.

Regulatory & Compliance Oversight

Ensure full compliance with export and customs regulations.

Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.

Maintain and update export control procedures as required by law.

Prepare for and support external audits and inspections.

Reporting & Documentation

Submit accurate and timely reports on stock movement and warehouse activities to clients.

Prepare regular departmental performance and management reports.

Oversee the preparation and dispatch of all required export documents.

Finance & Revenue Assurance

Approve service invoices and ensure billing aligns with services rendered.

Monitor revenue collection and follow up on outstanding payments with the credit control team.

Prepare and manage departmental budgets, ensuring targets are met.

Business Development

Source new business opportunities and issue quotations to potential clients.

Build long-term relationships that support company growth and market expansion.

Team Leadership & Staff Development

Assign workloads, monitor performance, and coordinate staff training.

Provide support and guidance to customer service and operations staff.

Train staff on systems and ensure correct usage and updates.

Operational Coordination

Manage daily operations and ensure smooth system functioning.

Redirect client queries appropriately to ensure prompt responses.

Profile

Key Skills

Communication

Customer care

Negotiation

Analytical

Managerial

Industries:Logistics & Supply Chain

Function: Others