Partner And Customer Empathy (PACE)

About the internship

Selected intern's day-to-day responsibilities include:

1. Set up and manage workflows for customer service.

2. Act as the first point of contact for user queries, grievances, and feedback.

3. Funnel qualitative feedback to product and tech teams for continuous improvement.

4. Maintain service quality by coordinating with supply partners.

5. Collaborate with cross-functional teams to enhance service delivery.

6. Analyze user complaints and proactively reduce recurring issues.

7. Help manage day-to-day order fulfillment for pooja and astrology services.

8. Support onboarding, training, & nurturing of partners (e.g., pandits, astrologers) to ensure consistency & quality in delivery.

9. Assist in acquiring new supply partners across service categories and geographies based on demand (e.g., regional astrologers, temple partners, or language-specific experts).

10. Track supply-side performance and help implement improvement plans or corrective actions where needed.

11. Contribute to documentation and refinement of internal SOPs for both user and supply operations.

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 12th Jul'25 and 16th Aug'25

3. are available for duration of 6 months

4. have relevant skills and interests

OIT stands for "Out of India Theory", which is word-play on a popular population theory. The theory is "the proposition that the Indo-European language family originated in Northern India and spread to the remainder of the Indo-European region through a series of migrations." Mainstream scholars reject it as pseudo-scientific.

We launched Dharmayana. An app that helps urban elites connect to the Hindu roots and tradition. We launched our MVP on December 23. We now have around 50k downloads.

https://www.the-oit.in/

Industries:Information Services

Function: Others