International Freight Forwarding Operations (Iffo)-Reefer M/F

Mission Description

The purpose of this role is to provide quality customer service and facilitate clearance of Clients cargo with deliverables such as:-

Handle the day-to-day operational relationship with the Client

Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department

Request for missing documentation and more detailed instructions if necessary from the Client.

Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)

Manage the file processing

Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file

Process export documentation for shipments

Book cargo with shipping lines

Organize transport for delivery of containers for stuffing /POR

Follow up with shipping lines on the arrival of vessels

Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval

Prepare periodic statistics for the department-as backup to PA.

Update the system (W@Y)

Regularly archive the files (physically & electronically, once a month at least)

Ensure that client files have all the required attachments and copies of these maintained on file

Alert/Inform Management

Alert the Client in case of operational issues (potential or real) and escalate to the IFFO Supervisor the issues that you are unable to handle.

Profile

Diploma in Clearing and Forwarding

East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage

Knowledge of Single Customs Territory

Industries:Logistics & Supply Chain

Function: Others