Guest Experience Specialist Intern

About the job

Company Description

paradise of paradoxes.

25hours hotel jakarta the oddbird is a space that celebrates culture and lifestyle with nostalgia, authenticity, and genuine hospitality. It embodies poetic contrasts-the paradise of paradoxes. Nestled in the heart of the sudirman central business district (scbd) within district8, 25hours hotel jakarta the oddbird stands tall with 38 stories, featuring 210 rooms and 135 serviced apartments rising above ashta mall in the senopati area, the city's hottest business and lifestyle district.

Job Description

Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.

Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.

Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.

Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.

Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.

Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.

Work together with trust so that colleagues and management meet the goals of the department/Hotel.

Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Qualifications

Strong customer service orientation with a friendly and professional attitude

Excellent communication skills, both verbal and written

Basic computer proficiency, including MS Office suite

Ability to multitask and prioritize in a fast-paced environment

Problem-solving skills and ability to think on your feet

Attention to detail and strong organizational skills

Flexibility to work various shifts, including weekends and holidays

Basic understanding of hotel operations is a plus

Fluency in English; knowledge of other languages is an advantage

Enthusiasm for learning and growing in the hospitality industry

Industries:Hospitality

Function: Admin and Back office