Customer Service Agent (Tagbilaran)

About the job

Department

Customer Service - Tagbilaran

Employee Type

Probationary

🚀 Now Hiring: Customer Service Agent – Tagbilaran (Bohol) | Join the 1Aviation Team!

Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Tagbilaran (Bohol). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you!

✈️ Job Overview

As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

💼 Key Responsibilities

Represent 1Aviation’s Vision, Mission, and Core Values in all passenger interactions.

Ensure full compliance with aviation safety, security, quality, and customer service standards.

Handle check-in, boarding, and gate operations according to airline procedures.

Attend daily pre-flight and post-flight briefings.

Maintain cleanliness and order at check-in counters and boarding gates.

Respond to guest inquiries and complaints with empathy and professionalism.

Assist with disruption management and escalate complex issues when needed.

Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.

Provide special handling assistance for VIP, PWD, and elderly passengers.

Stay onsite post-flight for up to 30 minutes to manage any flight returns.

Perform additional tasks assigned by the Station Supervisor.

🎯 Qualifications

Must be a bachelor’s degree holder, preferably in Hospitality Management, Tourism, or a related field

Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting

Service-oriented and committed to delivering high-quality guest experiences

Strong communication and interpersonal skills

Ability to stay calm under pressure and solve problems effectively

Willing to work in a rotating shift schedule including weekends and holidays

📍 Work Location:

Bohol-Panglao International Airport – within proximity of the airport

✅ Why Join Us?

Be part of a fast-growing aviation company with strong values

Work in a dynamic, people-first environment

Enjoy career development opportunities and training support

Make an impact on passenger experience and airport operations

Industries:Airlines/Aviation

Function: Telemarketing and Telecalling