Client Services Supervisor

ONBOARDING OPERATIONAL SUPPORT

Conduct onboarding for new hires and nurturing long-term client and staff relationships

Establish a clear understanding of the client’s tactical strategic plans

Prepare client/sales visit agenda and presentations

Develop effective communication platforms for clients and staff

Any other administrative task requested on a regular or ad-hoc basis

Deal with client requests and troubleshoot problems

KEY ACCOUNT MANAGEMENT

Drive inside sales initiatives

Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner

Act as an escalation point and a major advocate of the client

Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )

Identify, develop, implement, and make recommendations on strategic value-adds (innovation)

Assistance with Client IT Requirements

Coordinating the management of IT and equipment Purchase Orders with Suppliers

Raising IT tickets for clients where necessary

Follow-up on installation progress or resolution of tickets

Maintain an inventory of purchased equipment and status

WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES

Proactive, resourceful, self-motivated, takes initiative

Strong communication skills (written and spoken)

High service orientation.

Ability to meet deadlines with excellent time management skills

Calm, polite, and professional behavior.

Precise, accurate and attentive to details

General business knowledge

SPECIAL REQUIREMENTS

Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)

Advanced knowledge of Google Doc, Sheets, Mail, Calendar

Experience with Australian businesses is beneficial

Industries:Outsourcing/Offshoring

Function: Others