Agent Call Center

Full job description

Job Description

To contribute to the performance of the Call Centre through accurate order

taking and monitoring, customer liaison and communication with internal

functional departments.

Processing of orders according to the information received from customers

Ensure pricing on captured orders are correct

Ensure queries, complaints, concerns resolved or escalated as per procedure

Ensure daily filing is done according to departmental requirements

Ensure that all reports are completed and communicated

Workflows completed as per system requirements

Ensure that clients’ needs are met according to their expectations

Computer literacy - Strong Computer skills – fast processing

Liaising with internal and external customers

Distribution and Order Maintenance on Order Action on a daily basis

Qualification Requirements

Grade 12 (matric) certificate or equivalent

Competent in Ms Office e.g. Excel and Word

Experience Requirements

At least 1-year experience in FMCG sales environment

At least 1-year experience in the field of sales administration, executions or call centres

Previous Call Centre experience will be advantageous

Key Outputs

Business procedures, rules and processes

In house systems

Product and portfolio

Assertiveness

Communication skills (written and verbal)

Numerical ability

Problem solving

Innovation

Teamwork

Accountability

Sense of urgency

Respect

Computer literacy - Strong Computer skills – fast processing

 

Industries:Retail

Function: Telemarketing and Telecalling