URGENT HIRING | Sales Support Specialist- 4x a week onsite

• Conduct and follow up showroom visits.

• Ensure all requests are responded to in a professional, timely and friendly manner.

• Efficiently and effectively manage inbound and outbound phone, email & online communication channels, providing accurate information, and conducting timely follow up to our customer base nationally and internationally.

• Develop and maintain accurate product knowledge and clearly articulating the key benefits of our offering, including managing customer expectations and needs

• Liaise with internal and external stakeholders, including working closely with sales to follow up and support lead management, sales pipeline, live projects and queries as they arise

• Provide advice on pricing, delivery of products.

• Managing stock and distribution of samples for clients including follow up of enquiries, projects and sampling.

• Work closely with our suppliers (in Japan and Australia) to ensure timely co-ordination and delivery of information and products.

• Ensure all customer interactions are logged accurately, with meaningful and/or actionable information via the customer database.

• Open communication and feedback to management team that supports continual improvement in customer service & product delivery.

• Provide consistent and accurate reporting and documentation as required.

• Overflow of inbound sales and customer enquiries via all communication channels

• Quality control and compliance to established service processes. Sales Support Responsibilities

• Supporting the The Client team in delivering exceptional and timely sales support

• Supporting activities directly related to sales activity including prospecting, lead generation, live projects and delivery.

Industries:Outsourcing/Offshoring

Function: Sales