URGENT HIRING | Sales Support Specialist- 4x a week onsite

Customer Service Support Responsibilities: Central to supporting the Service team in the delivery of exceptional, timely and authentic customer interactions, ensuring stakeholders are supported with accurate and timely information. The role includes but not limited to supporting the team to:

• Conduct and follow up showroom visits.

• Ensure all requests are responded to in a professional, timely and friendly manner.

• Efficiently and effectively manage inbound and outbound phone, email & online communication channels, providing accurate information, and conducting timely follow up to our customer base nationally and internationally.

• Develop and maintain accurate product knowledge and clearly articulating the key benefits of our offering, including managing customer expectations and needs

• Liaise with internal and external stakeholders, including working closely with sales to follow up and support lead management, sales pipeline, live projects and queries as they arise

• Provide advice on pricing, delivery of products.

• Managing stock and distribution of samples for clients including follow up of enquiries, projects and sampling.

• Work closely with our suppliers (in Japan and Australia) to ensure timely co-ordination and delivery of information and products.

• Ensure all customer interactions are logged accurately, with meaningful and/or actionable information via the customer database.

• Open communication and feedback to management team that supports continual improvement in customer service & product delivery.

• Provide consistent and accurate reporting and documentation as required.

• Overflow of inbound sales and customer enquiries via all communication channels

• Quality control and compliance to established service processes. Sales Support Responsibilities

• Supporting the The Client team in delivering exceptional and timely sales support

• Supporting activities directly related to sales activity including prospecting, lead generation, live projects and delivery.

• Liaising with external suppliers and customers

• Scheduling sales meetings and appointments

• Preparation of sales reports and presentations as required

• Managing lead information and follow up from various sales support initiatives

• Supporting the execution of events

Industries:Outsourcing/Offshoring

Function: Sales