Front Office Executive

Job Description

We are currently hiring a Front Office Executive on behalf of our client in the hospitality industry. The ideal candidate should have prior experience working in a hotel front office environment, with a solid understanding of guest relations, reservations, and front desk operations.

Key Responsibilities:

Handle guest check-in and check-out procedures smoothly and professionally

Manage phone, email, and in-person reservations

Address and resolve guest inquiries, concerns, and complaints promptly

Maintain the guest ledger and manage billing and payment processes

Coordinate with other departments to ensure guest satisfaction

Manage online bookings and guest communication platforms

Assist with daily front office reports and documentation

Upsell hotel services and packages to maximize revenue

Ensure professional front desk presentation and conduct

Requirements

Minimum 2 years of experience in a hotel front office or guest service role

Strong communication and interpersonal skills

Familiarity with hotel reservation systems / PMS

Well-groomed and professional appearance

Ability to handle high-pressure situations with grace and efficiency

Flexible with shifts, including weekends and holidays

Industries:Human Resources

Function: Others