Customer Advisor - In House Call Center

What You Will Do

* Assist customers with their inquiries and concerns in English via phone, chat, or e-mail

* Communicate effectively with customers, showing empathy and patience

* Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required

* Advocate the Trip.com Group culture both internally and externally

* Assist with ad hoc projects, as assigned

What We Are Looking For

* Good verbal and written English communication skills

* At least 1-year experience in customer care center; travel industry experience, preferred

* Has passion for helping and supporting others and gains sense of fulfillment from saving someone's day

* Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays

* Good computer skills and knowledge of MS Office tools

* Positive and forward-thinking attitude; diligent and results-oriented

* Must be amenable to work onsite

Industries:Hospital & Health Care

Function: Others