Client Advisor Intern

Job Description

Please note, actual work arrangement is yet to be determined. It is a part-time opportunity.

What is the opportunity?

At RBC, we value each person’s unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.

What will you do?

Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch

Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact

Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions

Understand & resolve client concerns, where possible, at first point of contact

Educate & assist clients with using RBC digital capabilities

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

Proven customer service skills, preferably in the financial or service industry

Drive and self-motivation, as well as excellent communication skills and emotional intelligence

Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

Personal flexibility to work flex hours

Eagerness to learn and determination to succeed

Nice-to-have

Sales experience in the financial or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Industries:Banking

Function: Admin and Back office