Patient Coordinator - Pharmacy

Full job description

Ensure to provide a high level of quality care and services to patients and their families. Responsible to introduce our services to patient; informing patients about the status of their prescription orders etc. and acts as liaison between patients, Clinic and procurement team to ensure complete customer satisfaction

Analyse and identify the missing prescription from the clinic to pharmacy and ensure 100% prescriptions reached our pharmacies.

Ensure staff are welcome and greet the customer entering to the pharmacy and ensure each customer has been taken care and nobody is left unattended or unsatisfied.

Confirm staff receiving the prescription from the client without any delay.

Make sure staff are dealing their clients in the best way by providing them the proper information on right time.

Ensure patients are getting the medications without any delay.

If there is any delay in dispensing medicines, ensure staff are communicating the reason behind the delay of delivering medications to their clients.

Ensure whether the delivery of medication is done on time. If not, inform the same to the pharmacy in-charge & make it ready for the customer for home delivery. Also, convey the details of delivery to the client.

Effectively coordinate home deliveries with the help of delivery boy, bike messenger, driver or any other means of delivery

Ensure to behave and communicate professionally to patients.

Provide proper information to customer queries regarding pharmacy.

Manage patients based on the physical condition and treat them on priority.

Assist Pharmacy in charge in Implementing and Improving Quality SOP’s in the pharmacy as per MOH guidelines and work closely with Quality Manager.

Ensure the pharmacy is MOH compliant and all the documentation is regularly updated and kept in the pharmacy.

Coordinate with pharmacy in charge and Executive pharmacy-procurement in case of shortage of medicines and general products.

Observe sales staff on sales in general products, if any concern escalates to the senior management.

Liaise with corporate office in regards with all pharmacy related documents when necessary

Coordinate and ensure the staff are cleaning and arranging the medicines on the assigned rack.

Participate in monthly review meeting and come up with innovative idea to improve service level in the pharmacy.

Higher secondary or College diploma or any related.

 

Industries:Health, Wellness & Fitness

Function: Healthcare Administration