Collections Officer

Key Responsibilities:

Achieve monthly collection targets across all segments.

Monitor and follow up on delinquent loan accounts, ensuring timely recovery actions.

Analyze portfolio performance and provide insights on default trends and exposures.

Engage clients to negotiate repayment plans and ensure regular payment compliance.

Escalate exceptions and recommend appropriate recovery actions where necessary.

Coordinate with internal teams to support portfolio resolution strategies.

Address client queries professionally and escalate unresolved issues appropriately.

Advise management on accounts due for expiry or with persistent non-performance.

Perform other duties as assigned by the Manager.

Qualifications and Experience:

Diploma or Degree in Debt Collection, Finance, Accounting, or related field.

Minimum 3 years’ experience in collections, preferably in microfinance or credit institutions.

Solid understanding of legal frameworks and recovery processes in the financial sector.

Proficiency in Microsoft Office; knowledge of ERP systems like Smart-Collect is an added advantage.

Key Competencies:

High level of integrity and professionalism.

Excellent communication, negotiation, and problem-solving skills.

Ability to work independently, meet deadlines, and manage targets.

Strong analytical and decision-making capabilities.

Customer-focused with a keen sense of accountability.

Industries:Financial Services

Function: Others